Why I changed how I apologize to customers

Update to this from April 2018, here.

What happens when you leave your corporate job to work at a startup

Within a few minutes of being out of college I had already decided the corporate world just wasn’t for me. Wearing “business dress” each day made me feel fake. The corporate ladder had zero appeal to me, and the…

The Journey to Here — How I landed in Customer Happiness

“You get the opportunity to be the best part…

3 things I’ve learned from the debates that helped me in customer service

I was like a little kid, anxiously awaiting the debates each morning when I woke up. Keyword: anxiously. I knew it wouldn’t be pretty, but I needed to see the carnage. Maybe because I had been watching…

Don’t break the chain

I like reading fiction and non fiction books but with increasing commute time and every day errands, finding time to…