Why I changed how I apologize to customers

Update to this from April 2018, here.

Handling Offline Payments with Stripe

We use Stripe for managing customer payments and subscriptions at Recruiterbox. Stripe works really well for us because it handles the complexity of managing credit cards and the entire subscription lifecycle from trial periods, recurring charges, payment retries…

What happens when you leave your corporate job to work at a startup

Within a few minutes of being out of college I had already decided the corporate world just wasn’t for me. Wearing “business dress” each day made me feel fake. The corporate ladder had zero appeal to me, and the…

15 minutes a day changed our Customer Support dramatically

3.5 years later — we’re still working on this relationship. Update here.

Being thankful in a thankless job

Go on, turn that frown upside down

Welcome to my desk.

As a remote worker my “desk” can be wherever I please. This is one of the biggest remote work perks. I could pretend that…

Soldier or Spy?

Growing up, war movies had always fascinated me. I had a collection of them in my college days. But when asked what were my favorites, I used to end up answering with names like Spy Game, The Shooter, Enemy at the Gates. I did not realize until recently that I actually liked spy/sniper movies.

How (and why) we chose our Support Stack

I have had a lot of long (passionate) conversations talking about the way we do support…

The Journey to Here — How I landed in Customer Happiness

“You get the opportunity to be the best part…

A day inside Recruiterbox

We make hiring simple, we make people’s lives easier by doing so with the whole hearted effort of a handful of ecstatic minions at work throughout the clock. But what goes on inside Rbox ? What makes our team the A-Team at what we do ? Let’s take a walk through my simple words to…