Lessons learned: raising pricing for legacy customers, pissing off the lowest number possible, and…This year we raised prices for our oldest customers.Sep 5, 2018Sep 5, 2018
Hi, I’m new here: How to market yourself for a Support Career, when you’re new to the industrySo, here’s the thing. I know a good bit about Customer Support — but I haven’t been here long. Just 4 years ago I was working my way up the…Aug 23, 20182Aug 23, 20182
Your customer support team is a critical part of your beta feature programFor a long time we did feature releases like this:Jul 3, 2018Jul 3, 2018
A short — On Change FatigueAt 5am this morning I was standing at the counter, eyes half open, trying to figure out if the hotel staff had replaced the coffee for the…Jun 26, 2018Jun 26, 2018
3.5 years later — how we’ve morphed and grown the relationship between Happiness, Product and Tech3.5 years ago when I first started at Recruiterbox we had a problem to solve. Our Happiness and Engineering/Product team were 8,500 miles…Jun 12, 2018Jun 12, 2018
8 tips to make Moving while Working Remotely easierI’ve been working remotely for 3.5 years, and have moved a few times.May 21, 2018May 21, 2018
A case for Education over SorryA while ago, I wrote about Why I changed how I apologize to Customers. At this time, I had just broken up with the phrase “We Apologize”…Apr 24, 20183Apr 24, 20183
Remote Work — On [trying] to not work always.When people find out that I work remotely, the most common question they ask is:Nov 13, 20171Nov 13, 20171
Let’s Just Over CommunicateSpoiler alert — communication and relationships are hard.Nov 9, 2017Nov 9, 2017
Go be not perfect.Would we make better decisions if we knew it was okay to fail?Oct 30, 2017Oct 30, 2017